Privacy Policy

Last Updated: November 2025

Our Commitment to Privacy

At Galaxy Connect, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect only the data required to respond to your inquiries and provide our services:

• Personal Information: Name, email address, country, and device type when you subscribe or contact us
• Payment Information: Processed securely through our third-party payment processor (Whop)
• Technical Data: IP address, browser type, device information, and usage statistics
• Communication Records: Your messages when you contact our support team

2. How We Use Your Information

We use your information to:

• Process your subscription and provide access to our service
• Send you login credentials and setup instructions
• Respond to your customer service requests
• Send you subscription renewal reminders and important service updates
• Improve our website and services based on your feedback
• Prevent fraud and maintain the security of our platform

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Payment Processing: With Whop for secure payment processing
• Service Providers: With trusted partners who assist in operating our website (e.g., Google Sheets for data storage)
• Legal Requirements: When required by law or to protect our rights

4. Data Storage and Security

We implement appropriate security measures to protect your personal information:

• Encrypted data transmission (HTTPS)
• Secure storage of customer information
• Limited access to personal data by authorized personnel only
• Regular security assessments and updates

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Subscription data is kept for the duration of your active subscription plus a reasonable period for accounting and legal purposes.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data at any time
• Objection: Object to processing of your personal data
• Portability: Request transfer of your data to another service

To exercise any of these rights, please contact us through our contact form.

7. Cookies and Tracking

We use minimal cookies to improve your browsing experience and analyze website traffic. You can disable cookies in your browser settings, though this may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Whop payment processor). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Request Data Deletion

You may request deletion of your personal data at any time. Please use our contact form and include "Data Deletion Request" in the subject line.

Submit Request